The deal, in plain words

The agreement

These terms are between you, the business creating an account, and Antares Byte LLC, which operates ChatWun. Creating an account means you accept them. You must be at least 18 and using ChatWun for a business.

Your account

• You sign in with a code sent to your email. Keep that inbox secure; anyone who can read it can sign in as you.
• You can add staff to your account. They act on your behalf, and what they do is your responsibility.
• Tell us straight away if you think someone else has access.

Plans and payment

• Plans are paid in advance, a month or six months at a time. The prices are on the pricing page in kyat and US dollars.
• Kyat is paid by KBZPay, Wave Money or bank transfer. You send the transfer screenshot from the dashboard and we switch the plan on, normally the same working day.
• US dollars are paid by card through Stripe and switch on immediately.
• Nothing renews by itself. When a paid period ends, your account drops to the Free plan's limits. Your data stays. Pay again whenever you want the plan back.
• Six-month plans run to the end of their six months.
• If the service is unavailable for more than three days in a row through our fault, we refund that part of your paid period. Otherwise prepaid time is not refunded.

Allowances and fair use

Each plan includes a number of AI conversations a month, a number of businesses and staff, and a number of AI credits for building your knowledge. The pricing page lists them. When conversations run out, the assistant hands new chats straight to your staff until the month resets or you top up. We may slow or limit accounts that generate abusive volume, such as automated flooding, and we will tell you if we do.

Your content and your customers

• Your knowledge base, conversations and contacts are yours. You give us permission to process them only to provide the service, as the privacy page describes.
• You are responsible for what you put in the knowledge base: that prices are right, that claims are true, and that you may lawfully sell what you sell.
• You are responsible for your customers' data and for following the rules of the channels you connect (Telegram, Meta, Viber).

What ChatWun may not be used for

• Selling anything illegal where you or your customers are, including drugs, weapons and counterfeit goods.
• Scams, fraud, or misleading customers about what they are buying.
• Spam, harassment, or contacting people who did not message you first.
• Pretending to be someone else.
• We screen accounts against international sanctions lists and will refuse or close accounts belonging to sanctioned people or organisations.

The assistant can be wrong

It answers from what you gave it, and it can still misread a question or a price. Check what it says the way you would check a new member of staff, keep a person available for the questions it hands over, and treat its answers as your business's answers. We are not responsible for orders, promises or decisions made on the basis of a reply.

Availability and changes

We aim for the assistant to be answering every hour of every day, and we do not guarantee it. Messaging channels belong to other companies and can change or fail on their own. We may change or retire features; if a change removes something you pay for, we will tell you at least 30 days ahead.

Ending it

• You can stop any time: stop paying, or close the account from the dashboard.
• We can suspend or close an account that breaks these terms or does not pay, after telling you why, except where the breach is serious enough that we must act at once.
• For 30 days after an account closes you can ask for an export of your data. After that it is deleted.

Liability

As far as the law allows, our total liability to you for anything arising from the service is limited to the fees you paid us in the three months before the claim, and we are not liable for lost profit, lost sales or other indirect loss. Nothing here limits liability that cannot lawfully be limited.

Law and disputes

These terms are governed by the laws of the place where Antares Byte LLC is registered. If something goes wrong, message us first; almost everything is settled that way.

Changes to these terms

We may update these terms. If a change matters to you, we will say so in the dashboard at least 30 days before it applies, and update the date at the top.