A ChatWun Telegram bot is a Telegram account that answers your customers automatically from your price list and knowledge, in Burmese, English or Thai, and hands anything it cannot answer to your team in the same inbox. Creating one takes three steps and costs nothing beyond your ChatWun plan.
Why Telegram first
- It works without a VPN, which since the 2025 law matters to your customers as much as to you.
- Telegram's bot API is free. There is no per-message or per-bot fee, unlike Viber.
- Groups and channels are where sellers already post; a bot link in the pinned message turns a channel into one that answers customers.
Connect it
- 1Find @BotFather in Telegram.It is Telegram's own account for making bots. Open it and press Start.
- 2Send /newbot and give it a name.The name is what customers see, so use your business's name. BotFather replies with a token, a long line of letters and numbers.
- 3Paste the token into ChatWun.Channels → Add a channel → Telegram. Paste, connect, done. Send your bot a message to watch it answer.
What a customer sees
Do you deliver to Mandalay?
Yes. Mandalay delivery is 4,000 MMK and takes 2 to 3 days. Free on orders over 50,000 MMK.
Can I pay with KBZPay?
Yes. KBZPay, Wave Money and cash on delivery all work. Send the payment screenshot and we confirm right away.
When a person is needed
A customer who asks for a person, or a question outside your knowledge, is handed to your team in the ChatWun inbox with the whole chat attached. Your team replies from there; the customer stays in Telegram and notices nothing except that a person has joined.
Which plan
Telegram is included from the Starter plan. The Free plan is web chat and the chat link only.