ChatWun answers customers on Viber through a Viber bot connected to your account. Because Rakuten Viber charges a monthly fee for every bot, Viber is included in ChatWun's Max plan rather than the cheaper ones, and the ChatWun team sets the bot up and connects it for you on request.
Why Viber costs more
Telegram bots are free to run. Viber bots are not: Viber charges a fixed monthly fee for each business bot, which on its own is more than a whole Starter plan. Rather than price every plan as if everyone used Viber, we put it on the Max plan, where the fee is covered. Nothing else about the way it works is different.
Ask for it
- 1Add a channel on Viber in your dashboard.Channels → Add a channel → Viber. It is there on the Max plan.
- 2Tell us the bot's name and your Viber number.Use your business's name; it is what customers see. We send the bot's details to your number.
- 3We set it up and connect it.Usually within 1–2 days, and we tell you on Viber when it is ready. Message the bot from your own Viber to watch it answer.
What a customer sees
I ordered on Monday and it still has not arrived.
I am sorry about the wait. I cannot look up one customer's order, so I have passed this to the team with your name and the date. They will reply here.
Are you open today?
Today 9 AM to 8 PM. You can order online any time and we deliver the next day.
Not ready for Max yet?
Start on Telegram and the chat link. Post the chat link in your Viber community or in your replies: it opens a chat page that answers exactly like the bot would, and needs no bot at all. Many businesses run that way for months before adding Viber.