ChatWun for a clinic is an AI receptionist that answers patients' practical questions in Burmese — opening hours, which doctors are available on which days, service prices, what to bring, and how to book — from the clinic's own information, and hands every medical question to the clinic's staff rather than answering it.
A day's questions
Is Dr Khin in on Saturday?
Dr Khin sees patients on Tuesday, Thursday and Saturday, 2 PM to 6 PM. Would you like a slot this Saturday?
How much is a check-up?
A general consultation is 15,000 MMK. Blood tests are priced separately; the common panel is 25,000 MMK.
My child has a rash, is it serious?
I will pass this to the clinic team right away so a nurse can reply. If it is spreading quickly or there is fever, please come in today.
What it will not do
It does not diagnose, recommend medicine, or say whether something is serious. Any message that asks a medical question is handed to your staff at once, with the conversation attached, and the patient is told a person will reply. The assistant is reception, not a doctor, and it is told so.
What you put in once
- Opening hours, including holidays.
- Each doctor's days and hours.
- Prices for consultations, tests and common procedures.
- How to book, and what to bring: ID, previous results, the referral letter.
- Directions and parking.